Hey All, another question on cases... when viewing cases on my dashboard, i want to filter out the list of cases by the "assigned" field. When i look at the drop down options, i see employees who are marked as customer support reps, employee groups, "mine", "my team", etc.... How is "my team" supposed to work? I would expect that it would figure out members of a group i am in and return cases assigned to anyone in that group and I would be wrong, lol. Any thoughts on how to easily filter by a team or a group?

My team refers to anyone that you are a supervisor of. Look in the subordinates sublist of your employee record under the HR tab. Cases assigned to those employees should show up when you select My Team

@AI1 Thanks! I just saw this... not the answer i wanted, but now i know!