Hello. I've got an SO that's not letting me re-ope...
# general
b
Hello. I've got an SO that's not letting me re-open some closed lines. Are there any constraints you know of that would dis-allow re-opening closed lines on an order? Am I missing something really obvious here?
m
Can you be more specific about what "not letting" means? I'm guessing you already ruled out any scripts deployed to SO?
b
Ya, I'm just unchecking the "closed" cb on an SO line and saving the change.
m
No error message?
b
The SO has an IF and IN for the non-closed lines. I need to create a fulfillment for the unfulfilled lines. No errors from UI, script logs, or CSV import wizard...
m
Are you trying to uncheck in UI or via CSV import? Have you checked line system notes to rule out an external script reclosing the lines. Temporarily undeployed workflows/scripts on the record? Clear browser cache (or try logging in incongnito mode)
b
Ugh, it looks like there is a script correctly doing it's job. Thanks @michoel