Hello. I've got an SO that's not letting me re-open some closed lines. Are there any constraints you know of that would dis-allow re-opening closed lines on an order? Am I missing something really obvious here?
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michoel
09/21/2020, 11:29 PM
Can you be more specific about what "not letting" means? I'm guessing you already ruled out any scripts deployed to SO?
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Brendan Boyd
09/21/2020, 11:30 PM
Ya, I'm just unchecking the "closed" cb on an SO line and saving the change.
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michoel
09/21/2020, 11:31 PM
No error message?
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Brendan Boyd
09/21/2020, 11:32 PM
The SO has an IF and IN for the non-closed lines. I need to create a fulfillment for the unfulfilled lines. No errors from UI, script logs, or CSV import wizard...
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michoel
09/21/2020, 11:34 PM
Are you trying to uncheck in UI or via CSV import? Have you checked line system notes to rule out an external script reclosing the lines. Temporarily undeployed workflows/scripts on the record? Clear browser cache (or try logging in incongnito mode)
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Brendan Boyd
09/21/2020, 11:35 PM
Ugh, it looks like there is a script correctly doing it's job. Thanks @michoel