Hello everyone! I work for an apparel company and we are in the process of implementing NS. We have not gone live yet. We need to track returns (which I would assume is the case for any company that sells products). Our implementation team has told us that it is standard Netsuite functionality that credit memos generate a GL impact that books the return 'revenue' to the same income account as an Invoice. The revenue account being dictated by the account selected in the item set up. We have a separate GL account where we would like the return 'revenue' (or rather reversal of revenue) to be booked. Has anyone else run into this issue? Our team is saying it will take custom scripting to override the GL impact being currently generated but it seems like such a standard accounting practice that it would surprise me if returns are not able to be tracked easily in Netsuite.

it seems like such a standard accounting practice that it would surprise me if returns are not able to be tracked easily in Netsuite.

This "surprise" is common on every implementation. Your team is correct. A few ways you can design the "work-around". I'd probably suggest just having it as a scheduled solution unless it is critical the impact is moved out immediately. If they create a script that can use a saved search to move funds from one account to another account on a periodic basis you can always re-use that solution for other purposes. Parameters: Saved Search select, DR Account, CR account, JE source, memo, maybe email (for a distribution list)

A GL Plug in implementation can update your GL to the account of your choosing. Its still scripting but its easier and managable

Actually, I think that is the more appropriate approach for this use case. Didn't come to mind since I haven't had to use it myself.

I had a request like this for a client. They wanted a discount to post to a COGS account rather than an income account, if I remember correctly. We scripted an automatic Journal Entry to debit/credit these accounts accordingly when the invoice is generate.

Got it! thank you all for the insight! I think our implementation team is looking at the GL plug in and they will script it for us.