i have a quick question.. if you have a case rule ...
# general
k
i have a quick question.. if you have a case rule to auto assign a case to a group by case type.. but an import has the assigned to field set in the CSV import field. That default case rule doesn't override it correct ?
k
I wouldn't expect it to, but this should be pretty easy to validate by assigning something to someone it wouldn't otherwise go to.
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