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Customer support isn't answering and somehow all of our users are not showing up. is there a current outage?

if I navigate to an employee record that is also a user, I see the correct info, yet when I go to the user admin area, there are none other than the NS emps and our Admin user

They aren't answering customer support calls either

why cant certain custom fields be used on workflows?

can somebody help me in Cybersource Netsuite integration via Rest API?

Howdy friends - does anybody have any good SA articles/videos/webinars about NetSuite's budgeting module? We want to explore replacing Adaptive with NS, but want to make sure NS functionality is there.

Hello all. Does anyone have any idea on why Purchase Price on Purchase Order isn't updated despite doing so on the item page? I am trying to create a new Purchase Order after updating the Purchase Price and the rate isn't updated.

Hello, we use the promo codes and I've heard they are going to be deprecated but no one in our organization received an email. Would someone share the email they received regarding this so we can ask our NetSuite vendor?

You are receiving this notice because you currently have standard and Advanced promotions set up in your NetSuite account. NetSuite will soon discontinue support for standard promotions and promotions created using the Advanced Promotions SuiteApp. What is Changing? Users will begin seeing information banners when creating standard promotions or promotions using the Advanced Promotions SuiteApp. These banners will appear on the promotion form to notify users that support for these promotion types will soon become unavailable. The promotion codes already setup will keep working for a period of time. You will receive another notice when the end of support date is finalized. Why is NetSuite Making These Changes? Standard and Advanced promotions are being superseded by SuitePromotions. SuitePromotions offer improvements that include a faster and more reliable engine. With SuitePromotions, you can take advantage of enhancements not supported by the legacy promotion tools, such as stackable promotions, auto-apply, best logic, free gift, and more. For details on the enhancements included with SuitePromotions, see the help topic Promotions Overview (SuiteAnswers ID: 63010). Recommended Actions We strongly advise users that all new promotions should be created using SuitePromotions only. If you use existing standard and Advanced promotions in your NetSuite environment, we encourage you to start replacing them with SuitePromotions now, before support is discontinued. For information on setting up SuitePromotions, see the help topic Promotions (SuiteAnswers ID: 63003). For more information regarding migrating to SuitePromotions, see the help topic Migrating to SuitePromotions (SuiteAnswers ID: 70348). Note: Customers using SiteBuilder or SuiteCommerce versions older than Elbrus should consider upgrading to a higher version of SuiteCommerce in order to be able to use SuitePromotions on their web stores. See the help topic Known Limitations of SuitePromotions on Commerce Web Stores (SuiteAnswers ID: 62520). If you have any questions or if you need further assistance, please contact NetSuite Customer Support. Thank you, The NetSuite Team

Anyone know if there is a way to update permissions on multiple roles at once or do I have to open each role and change them individually? Thanks!

Anyone familiar with the shipping rate algorithm NetSuite uses when Calculating Shipping? Is it strictly based off of weights? We use "live rates" with UPS and FedEx but since we don't have any native Length, Width, or Height fields- I'd have to assume NS is just running through the line items, adding their weight together and sending that to FedEx/UPS to get a rate based off of weight?

Never mind - this help center doc says that netsuite.com/app/help/helpcenter.nl?fid=section_n1278291.html

Hello all!

I am wondering why one of my users cannot use the global search, they have access to, but when they search an SO, they get no results

Can they see other transactions?

Maybe I missed a release note or perhaps sales or accounting never considered it an issue until now but why is NetSuite changing the billing address on a sales order record when there's a primary contact on the customer record. You select a billing address from the customer record on the sales order and click save. NetSuite then marks the address as custom, sets the override checkbox to true and inserts the primary contact name. The address fields like line1, line2, city etc are left as they were when selected but the point being NetSuite is changing transactional address information when we never asked it to. Short of removing all primary contacts from customer record is there anyway to stop this from happening?

I found this:

1. Navigate to Setup > Company > General Preferences 2. Unmark or uncheck the preference Add Primary Contact to Bill To Address 3. Hit Save.

@Olivier Gagnon (DXC) thanks so much. Will give it a test on the sandbox

Anyone here have their call center team actively using NetSuite to place orders?

anyone here know why the WMS lite gun would be slow....like very very slow in processing data while picking

@Ogabeg All the time or just recently?

@Zack all the time

How’s the network connection in the warehouse?

@Zack practically no customizations in their system also, WIFI is good in warehouse and RF scanners new

Inventory details serials lots? Same across all order sizes?

Hi everyone - creating a IR search that is showing me multiple duplicate line level quantities. how do i remove that it show it just shows me one

I tried max or group, max works when searching for one record but not when opening it up to all IRs

I cannot filter by line id either because it is not constant